Information We Collect
- Account data: email, password hash, optional username, and verification status.
- Usage data: job metadata, credit balances, and session identifiers.
- Content data: uploaded documents and translation outputs required to complete requests.
- Support submissions: files and details you provide when requesting credit returns or reporting bugs.
How We Use Data
- Provide translations, quoting, and credit accounting.
- Protect against abuse, fraud, and account compromise.
- Improve service quality. Free tier files may be used to improve models; paid tiers opt out.
Cookies and Preferences
We use essential cookies for sessions and security. If you accept, we also store preferences such as language and translation settings. You can change your choice at any time.
Retention
- Pro tier translation requests follow a strict no-retention policy.
- Support submissions may be retained to resolve issues and are not covered by the no-retention guarantee.
- Billing and credit ledgers are retained for auditing and dispute handling.
Sharing
We use trusted providers for payment processing, email delivery, and hosting. We do not sell your personal data.
Your Choices
You can request account changes or deletion by contacting support. Some records must be retained for legal and security reasons.
Contact
Questions about privacy? Email support@slideaitranslator.com.